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FAQs
Company
What is Veracity?
Veracity is a personalized wellness company with a whole health first approach. Our Hormone Wellness Test allows us to make personalized recommendations rooted in science and data, and based on your unique hormone levels. Learn more.
Who started Veracity?
Our Founder and CEO is Allie Egan. Read her Founder’s Note to learn more about what inspired her to start Veracity.
How do I contact you?
The easiest way is to use our contact form. You can also e-mail us at customercare@veracityselfcare.com, or call/text 917 924 2828.
How do I stay up to date?
Sign up for our newsletter at the bottom of our website and follow @veracityselfcare on social media. You’ll be the first to know about our latest health and wellness content, highly anticipated products, and unique launches & partnerships.
How do I apply for a job at Veracity?
We are always looking for great people to join our team. Send your resume to opportunities@veracityselfcare.com.
I am a health professional or influencer, how do I work with Veracity?
Awesome! Send an email to hello@veracityselfcare.com and we’ll be in touch.
Hormone Wellness Test
How does the Hormone Wellness Test work?
Our Hormone Wellness Test measures key hormones and pH that affect your skin’s outer appearance and are essential indicators of overall health and balance.
Testing is simple – all we need is a little bit of saliva. The Hormone Wellness Test includes everything you need, including a shipping envelope and prepaid label for easy sending. Learn more about it here.
What does the Hormone Wellness Test kit include?
The kit includes everything you need to collect your sample and send it back to us, including a collection tube, pre-paid shipping label and return envelope. You’ll receive comprehensive test results reviewed by certified physicians, and Veracity personalized product and lifestyle recommendations. Learn more here.
Where can I purchase a Hormone Wellness Test?
Our Hormone Wellness Test Is available here.
Do I need a physician’s referral?
No referral necessary! We are not a healthcare provider, and work independently with trusted lab partners and medical experts.
Is my Hormone Wellness Test covered by insurance?
Since we are not a healthcare provider we do not accept insurance.
Can I use my FSA dollars?
Yes - the Hormone Wellness Test may be reimbursed through your FSA (Flexible Spending Arrangement) account. Check with your plan for details on plan allowances and reimbursement policies. Depending on your plan, you may be required to provide the order confirmation email as a receipt. If you require assistance with obtaining your proof of purchase, please contact customercare@veracityselfcare.com.
At this time, we are not able to accept FSA cards as a payment method. Please note that our skincare products are not reimbursable at this time.
Can I use my Hormone Wellness Test if I have COVID-19?
If you have or suspect you might have COVID-19, please follow CDC guidelines on completing a 14 day quarantine before using your test kit and sending it to our lab.
How do I use my Hormone Wellness Test kit?
Collect your saliva first thing in the morning before eating or drinking anything besides water. If you need to start over, just rinse the vial out with hot water (no soap), air dry, and repeat the steps below.
1. RINSE AND SPIT
Rinse your mouth with water prior to the collection.
Swish the saliva around in your mouth and start spitting into the vial.
2. FILL TO FIVE
Spit until the vial is filled to the line marked ‘5.’ Make sure it isn’t all bubbles.
No worries if it seems like it’s taking a while—it may take up to 30 minutes to gather enough saliva.
3. SEAL IT UP
Screw the vial cap on tightly.
Mark your name, date of birth, and the date and you collected your sample time on the label provided on the vial.
4. SEND IT BACK
Place the tube in the clear resealable bag and store it in the freezer until you’re ready to ship. We recommend placing the clear resealable bag into the box you received your test in for extra protection. Use the prepaid shipping label and return mailer included in your kit to send it back.
Do I need to register my test and complete my Hormone Wellness profile?
Yes! You must register your Hormone Wellness Test in order to receive your results. We require this information to approve and analyze your test results. Your answers to the additional questions help us to examine your qualitative attributes along with your test results to give you the best possible recommendations.
If you are giving the Hormone Wellness Test to someone else, please ensure the recipient registers the test.
Please contact customercare@veracityselfcare.com if you have any questions about registering your kit.
Where do I find the kit ID to register my Hormone Wellness Test?
You can find the kit ID on the label of the saliva tube included in your Hormone Wellness Test. This is an alphanumeric string between 6-10 characters long.
How do I know if my Hormone Wellness Test was successfully registered?
After registering your Hormone Wellness Test, you will receive an email from us that confirms whether your test was successfully registered. If your registration was unsuccessful, we’ll reach out to you with next steps!
Can I go back to a previous question while filling out my Hormone Wellness Profile?
Yes! Click the arrow icon that points upward at the bottom right corner of the screen.
How do I return my completed test kit to the lab?
Use the return envelope and prepaid shipping label provided in the kit. Please take extra care to drop off your package with the mail carrier (UPS, FedEx or USPS) that is listed on the return shipping label. If you have any questions or would like us to schedule a pickup for you please contact us at customercare@veracityselfcare.com.
How long will it take to get my results?
From the time you send back your kit, it will take approximately 14 business days to receive your results. We’ll let you know when your test has arrived at our lab and is being processed. We’ll send you an email to let you know as soon as your results are ready.
What if I have questions about my results?
We love it when you're curious! Please feel free to reach out to us at customercare@veracityselfcare.com with any questions you have.
What does “Average Range” mean in my results?
When analyzing your results, labs use reference ranges to determine if your levels are high, medium or low. The “average” range is the upper and lower limit for a group of people considered to be healthy. Reference ranges are different for each biofactor.
What if my results are abnormal?
All test results are reviewed by a board certified physician and you will be contacted directly in the case of any critical value readings.
Should I share my results with my doctor?
Veracity always advises you to share and discuss your results with your healthcare provider. Our tests provide personalized information and education; they are not intended to diagnose any disease or condition or to substitute for professional medical advice or treatment. You should always seek the advice of your physician or other qualified healthcare provider with any questions you have regarding your medical care. We also recommend that you consult a physician about any concerns specifically related to your results. We are not able to diagnose medical conditions or provide medical advice based on your saliva test panel.
The saliva test is being used solely to recommend skin care and supplement products best suited to your skin's needs - all of our products are endocrine disruptor free meaning they are free of any known or potential hormone disruptors.
What if I don’t know the first day of my last period?
If you are menstruating regularly, please do your best to estimate. A couple of days off will not be a problem. You can complete your test on any day if you are menstruating or not. You will be asked to provide the first day of your last period (if you menstruate!) when you complete your Hormone Wellness Profile.
Does the test work if I'm on birth control?
Yes. We recommend testing during your week of placebo pills for the most accurate results. However, we recommend you test again if you stop taking birth control as hormones may have changed. You’ll be asked if you’re on birth control when you complete your Hormone Wellness Profile so we can interpret your results accurately.
Does the test work if I’m in perimenopause or menopause?
Yes. It’s important to know your specific hormone levels, especially when you are undergoing a lot of change, such as in perimenopause or menopause. Our Hormone Wellness Test offers you these insights. We interpret your results based on your life state, so we can help you understand the nuances of your hormone levels. You’ll also have a chance to specify other details about your life and skin-related issues in your Hormone Wellness Profile.
Is it safe to test while pregnant?
Yes - it is completely safe to test while pregnant or breastfeeding. We interpret your results using the appropriate ranges. However, we recommend you test again when you are not pregnant or breastfeeding as hormones may have changed significantly.
Why do you test saliva?
Biofactors and hormones can be measured in a variety of ways - saliva, blood, and urine. At Veracity we chose a saliva-based hormone test because it is the easiest and least invasive. Hormone levels in saliva are processed hormones - or more bioavailable hormones - and more likely indicate the hormone levels affecting your skin. There are many more biofactors you can test using blood, urine and some new exciting technology we are working on that we hope to make available as soon as possible.
Why is it important to test first thing in the morning?
Testing first thing in the morning ensures the accuracy of your results. Hormone levels change over the course of the day, with some hormones such as cortisol and testosterone changing more than others. We interpret your results based on reference ranges for a morning collection.
Do you test genes/DNA?
No, we do not test for genetic information. We analyze your hormones and other biofactors that are scientifically proven to impact your skin and health. Unlike your DNA, the biofactors in your body change over time (just as your skin does) and are indicative of your health at the time of testing. DNA is useful for indicating what you might be susceptible to, but our test measures what matters most to your skin right now.
How do you create my recommendations?
Our recommendations are based on scientific research and data on hormones that have a proven impact on your skin, in combination with the expert guidance of our medical advisory team. We also take into account the information you provide in your Hormone Wellness Profile to ensure our recommendations are personalized and optimized to your lifestyle.
Why is the Hormone Wellness Test more expensive?
The new Hormone Wellness Test has all the science and features you love, with a few new upgrades.
/ New Look - We’ve updated our test kit packaging to make your hormone testing journey quick and easy.
/ New Features - Want a deeper dive into your wellness routine? You can now book a consultation with a registered dietitian who will review your results and come up with a customized nutrition plan to help you achieve your hormone health goals.
/ Advanced Hormone Science - With new experts on our medical advisory board, our test is developed using the latest in hormone health research and a science-backed approach to get you on the path to looking and feeling your best.
Dietitian Services
What is a Superbill?
A Superbill is an itemized receipt of services that you can submit to insurance after payment of a nutrition session. Insurance reimbursement is made at the discretion of the insurance provider based on information provided in the Superbill.
The Superbill you receive is not a guarantee of coverage, or a guarantee of payment for nutrition sessions.
A Superbill can be provided at your request. You may submit a Superbill for any reimbursement available through your insurance. In order to request a Superbill, simply email veracity-care@wellory.com before or after your appointment and our care team will provide it to you via email.
When and how will I get a Superbill?
All you have to do to request a Superbill is send a note to veracity-care@wellory.com. Upon request, you will receive an email that contains a downloadable receipt & downloadable Superbill for your session.
What do I do with a Superbill?
Great question! Reach out to your insurance provider to understand their reimbursement process. Usually, you will have to follow a reimbursement submission process, which typically requires submitting a Superbill and itemized receipt through your online insurance portal.
How many dietitian sessions do I need?
Your nutrition care plan will be entirely personalized to you. Many clients visit with their providers weekly, bi-weekly or monthly — and the frequency of your visits may change over time. We recommend starting with at least 3 sessions to ensure you can see early results.
How many dietitian sessions do I need?
In a dietitian session, you can expect to receive personalized nutrition advice and guidance on how to improve your diet and overall health. Some of the things you may get out of your session with a dietitian include:
A personalized nutrition plan: Based on your individual needs, preferences, and goals, a dietitian can create a customized nutrition plan that suits your lifestyle and helps you achieve your health objectives.
Nutrition education: A dietitian can teach you about the importance of good nutrition, the effects of various foods on your body, and how to make informed food choices.
Behavioral change support: A dietitian can help you identify and overcome barriers to healthy eating, and provide support and motivation to help you make positive changes in your diet and lifestyle.
Nutrient analysis: A dietitian can evaluate your current diet and provide recommendations for increasing nutrient intake or modifying your food choices to improve your health.
Meal planning and preparation tips: A dietitian can provide practical advice on meal planning, grocery shopping, and food preparation to help you save time and make healthy eating more convenient.
Overall, a dietitian session can be a valuable investment in your health and wellness, helping you develop a healthy relationship with food and make positive changes that can lead to long-term health benefits.
Can I use my FSA/HSA dollars for Veracity dietitian services?
Yes! You can pay for sessions using your HSA or FSA card.
What is the cancellation process?
Please remember to cancel or reschedule appointments at least 24 hours in advance. You will be responsible for the cancellation fee of $50 if you cancel or reschedule your appointment less than 24 hours in advance, or if a confirmed appointment is missed, regardless of the reason. This is necessary because a time commitment is made to you by your provider and is held exclusively for you. If you are late for a session, you may lose that session time. If you have more than 2 no-shows or cancellations/reschedules inside the 24-hour window, you may not be eligible for additional appointments.
A credit card is required to schedule an appointment. This card will be charged $50 for a cancellation within 24 hours or for a no-show to your appointment. Charges from our office will be billed via “Stripe”.
By using Veracity’s dietitian services, you agree to the following:
You understand that Veracity via Wellory, Inc. has a 24-hour cancellation policy. If you will be unable to attend your appointment, it is your responsibility to cancel or reschedule appointments at least 24 hours prior to your appointment time. If you fail to cancel or reschedule at least 24 hours prior to my appointment, you will be charged the full cancellation fee of $50.
How do I meet with my dietitian?
All appointments are virtual; all RDs offer live video calls via telemedicine to help you reach your goals.
Skincare Products
What does endocrine disruptor-free skincare mean?
Endocrine-disrupting products contain chemicals that interfere with your body’s natural production and function of hormones. These chemicals - both natural and man made - disrupt your hormonal balance and can cause acne, aging, infertility, and even developmental disorders with long term use. We’ve created the first truly endocrine disruptor free skincare, both in the formulas and the packaging, verified by a PhD in hormone health. We’ve done the research for you, so you can feel safe knowing that none of our products have any known or potential hormone disrupting ingredients.
Read more about endocrine disrupting chemicals here.
Do I need to take the Hormone Wellness Test before purchasing products?
Our Hormone Wellness Test will give you the best product recommendations to target your unique hormonal imbalance, but our products will be just as effective without taking the test. It is by no means required, but highly recommended!
Read more about our products here.
What makes Veracity’s products personalized?
Our personalization starts with real data about you and your health. Based on your Hormone Wellness Test results, we can help you know what is going on in your body and what is right for you and your skin.
Is it safe to use your products while being pregnant and/or breastfeeding?
Yes! We worked with a PhD in hormonal health as well as our physician advisory board to ensure that all of our products are safe for all life moments including pregnancy and breastfeeding. This means doing extensive research beyond just cutting out retinol. Read more about our formulation practices here.
Do your skincare products work on menopausal skin?
Yes. Veracity uses advanced, scientifically verified clean ingredients with proven effectiveness. We have tested our products on women of all ages who have seen incredible results.
What are the active ingredients in each product?
All our ingredients are listed in the Key Ingredients sections of the product pages on our website. You are also able to find more information in our ingredients glossary. If you still have further questions, please email us at customercare@veracityselfcare.com.
What skin types are your products suitable for?
At Veracity, we don’t believe in ‘skin types’ and self-diagnosis. Your skin is more nuanced than dry, oily, or somewhere in between. Our Hormone Wellness Test gives you product recommendations based on your unique biochemistry after testing your saliva for five hormones directly related to skin health.
What are you doing for sustainability?
We believe sustainability is rooted in whole body health. When humans are healthy, the planet is healthy. To us this means eliminating and minimizing exposure to hormone disrupting chemicals, such as BPA plastic – which not only interferes with our health, but is known to bioaccumulate in the environment leading to toxin build up in our ecosystems. We prioritize the use of glass packaging wherever possible and any plastic components that are required for product dispensing and sealing are certified 100% free of BPA.
Is your packaging recyclable?
Yes, sustainability is incredibly important to us, that's why we chose responsibly sourced, 100% recycled paper to make our box packaging. All bottles and jars are made of 100% glass that can be recycled after use. We use plastic only when necessary to dispense or seal products.
Do you test your products on animals?
No, all of our products are cruelty free, certified through Leaping Bunny, meaning no fuzzy friends have been harmed.
Are your products all-natural/organic?
We use many natural and organic ingredients in our products as well as skin and hormone safe ingredients that are highly effective. We prioritize ingredients that biodegrade in the environment, and that are responsibly and ethically sourced.
We use both natural and synthetic ingredients. We care about what is safe for your health and the environment and natural ingredients are not always better. All of our ingredients are rated safe by The Environmental Working Group (EWG) with no cancer risk, no endocrine disruption, no allergies or immunotoxicity. All of our products are safe for all life’s moments including pregnancy and breastfeeding.
Are your products vegan and gluten free?
Yes, all of our products are verified vegan, gluten free, cruelty free, sulfate free, fragrance free, silicone free, soy free and endocrine disruptor free.
Supplements
Are your supplements vegan?
Yes, like our skincare, our supplements are completely vegan.
Do your supplements have any common allergens?
All of our supplements are formulated without soy, gluten, wheat, fish, shellfish, animal or dairy products, peanuts, tree nuts, egg, artificial colors and sweeteners, or preservatives.
Are your supplements all natural?
No. We prioritize ingredient selection based on safety and efficacy. While our supplements mostly contain naturally-derived ingredients, we use some synthetic ingredients as they are the safety and purist options available.
Are your supplements safe for use during pregnancy and breastfeeding?
We recommend consulting your primary care physician or doctor before using our BioEvolve Multivitamin and BioEvolve Probiotic Probiotic if you are currently pregnant or breastfeeding. Do not use our Vital Supplements when pregnant or breastfeeding. Please consult your primary care physician or doctor for more information.
What are USP grade vitamins? Are your supplements USP grade?
The USP is a scientific organization that sets standards for the identity, strength, quality and purity of medicines, food ingredients and dietary supplements, manufactured, distributed and consumed worldwide. We prioritize the use of USP grade ingredients whenever possible.
Can I use multiple supplements at the same time?
Yes, in fact, we recommend it! Our supplements are designed to work with each other. We highly recommend starting with our 2 + 1 supplement system – BioEvolve Multivitamin, BioEvolve Probiotic, and your recommended Vital Supplement. We recommend consulting with your primary care physician before beginning your supplement routine.
How is the quality of your supplements tested?
All of our supplement ingredients are tested for purity, strength, and composition to ensure the safety and efficacy of the products.
Are the ingredients in your supplements clinically tested?
Yes! All the ingredients we use are evidence-based ingredients, meaning they are vetted by our whole health medical team in addition to being backed by scientific publications on the dose that is most effective. In total, our supplements are backed by more than 30+ published papers, which allows us to understand the correct dose and combination of ingredients to include in each capsule for optimal results.
Will taking the supplements alone be an alternative to the diet and lifestyle recommendations you provided, or do I have to follow those as well?
Achieving hormonal balance requires small but consistent changes in your lifestyle for long term health and balance – from supplements, to diet and lifestyle. Our supplements provide targeted solutions that work at the cellular level to improve your hormone deficiencies but holistic, corrective steps in your diet and lifestyle are crucial for optimal results.
Are your supplements drug free?
Yes. Drug free means our supplements do not contain prescription drug ingredients. Our ingredients are natural USP-grade botanicals and adaptogens that deliver results. Other ingredients are patented and backed by extensive clinical studies on the right dose.
Can I recycle my empty supplements bottle?
Yes! Our supplements are made of HDPE plastic – BPA-free, food safe, and medical grade. HDPE plastic is compatible with plastic recyclable #2 – which is often available through curbside recycling programs. To recycle your supplement bottle – remove the sticker (this can be tossed in the trash), separate the bottle from the cap. Give the bottle a rinse and dry completely. Place the bottle and the cap in your recycling bin for curbside pickup!
Ordering & Shipping
What types of payments do you accept?
We accept all major credit cards, Paypal, Venmo, Amazon Pay, Shop Pay, Google Pay, and Klarna.
Where do you ship?
We ship everywhere in the US.
When will I receive my kit?
After you place your order, please expect to receive it within 5-7 business days. Please note, there may be delays due to holidays and/or weather.
I want to make changes to my order, what do I do?
Contact customercare@veracityselfcare.com or call 917 924 2828, we’ll do our best to accommodate your request.
What is your return/exchange policy?
Hormone Wellness Test
We do not accept returns on the Hormone Wellness Test. To ensure health safety and accuracy of results, the contents of our kits must not be contaminated or damaged in any way. Once the kit is opened, our ability to offer a safe and effective testing experience is compromised and the kit cannot be reused. We will refund your order only if the order is canceled before it has shipped. If you have any further questions please email us at customercare@veracityselfcare.com with your order number.
Skincare
We stand behind the efficacy of Veracity’s skincare products and want you to love them as much as we do. Customer satisfaction is our top priority, so if for any reason you are unhappy with your skincare purchase, we will issue a 100% refund or help you find an alternative product to exchange if you return your purchase within 60 days.*
To begin the process, please email our Customer Care team with your order number and items you wish to return or exchange.
*Please note skincare purchased with a special offer or have been discounted are final sale.
Supplements
We stand behind the efficacy of Veracity’s supplements and want you to love them as much as we do. Customer satisfaction is our top priority, so if for any reason you are unhappy with your purchase, we will issue a 100% refund or help you find an alternative product to exchange if you return your purchase within 60 days.*
To begin the process, please email us at customercare@veracityselfcare.com with your order number and items you wish to return or exchange.
*Please note supplements purchased with a special offer or have been discounted are final sale.
Merch
We do not offer refunds for any merch products such as accessories and apparel. Merch that is unused is eligible for exchange only within 14 days of purchase. Please note that merch products purchased with a special offer or have been discounted are final sale. To get started on an exchange please email us at customercare@veracityselfcare.com with the order number and items along with substitutions you wish to exchange for.
How are refunds processed?
Please allow 5-7 business days for your return to arrive at our returns center. Once we receive and review the returned items, we will initiate the refund back to your original form of payment. This can take up to 5-7 business days. Please note that original shipping charges will not be refunded.
Can I make an exchange?
Yes – return the item you would like to exchange and place a new order for your replacement item. Our customer care team will arrange free shipping for your exchange item order.
I have a promotion code, gift card or credit, how do I apply it?
You may use your promotional code, gift card or credit on the check out page of the website. Enter your code in the box ‘Gift card or discount code’ to apply.
Can I purchase a Hormone Wellness Test as a gift?
Yes! You may purchase the kit as a gift for anyone 18 years or older.
Privacy
What happens with my data?
Your data is used solely to provide personalized recommendations and information, and to enhance your experience. Your data is stored securely in your customer account and will never be shared or sold to a third party. Your privacy is of utmost importance to us, and you can request to have your data deleted at any time by submitting a request using our contact form at the top of this page.